When creating task flows, you can create a section of task flow which can be repeatedly used in other task flows.
What is the title for this type of section of task flow?
For which purpose would you assign an Address book to a Profile?
A. To keep a tidy structure in the Address book menu
B. For all users to see on the IPOCC and IP Office
C. For only specified agent to use this Address book
D. For the creating of Historical reports
The basic default task flow is created when you import the data import sheet successfully, but which Topics will it create the default task flow for?
A. Only the first 3 Topics
B. Only Topics select as Telephony
C. Only Topics you have identified and assigned agent groups to
D. All Topics which are available in the range entered
You have added the Silent Monitor button to the contact bar, however the supervisor is reporting that the icon has not appeared on the UI.
What can the agent do to resolve this problem?
A. Reset their password.
B. Logoﬀ and log back on again.
C. Generate a call.
D. Run a historical report.
Your data import has returned the message that the import has failed.
Before trying to import again, which three steps are necessary? (Choose three.)
A. Fix the problem identified in the import log file.
B. Check the import log fileto identify the problem.
C. Reinstall the postgres database.
D. Reinstall the IPOCC Server.
E. Restore the empty cc and c3k databases.
How can you see if your address book has imported successfully?
A. Go to an agent address book and checkall entries.
B. Go to the address book menu, reschedule another import, and then wait for the confirmation.
C. Delete the address book and re-import it.
D. Go to the address book menu, check the import log, and then click the refresh button.