Which two statements represent the content of a service level agreement? (Select 2)

Which two statements represent the content of a service level agreement? (Select 2)
A. The cloud provider provides tools for clients to see real-time usage statistics for their network infrastructure.
B. IP operations will respond to a question posted on their internal service portal within 12 business hours.
C. The cloud provider agrees to provide encrypted storage for consumers to use storing personal information.
D. The cloud consumer agrees to host their services desk application on a virtual private cloud.
E. The cloud provider will credit a client’s account if a network outage occurs.

Answer: B,C

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